Indigenous BC

Calculating Food Cost

Take control of food costs with five key steps—inventory, recipe consistency, portion control, waste tracking, and smart pricing. Boost your bottom line with simple, effective tools.

Do conversations about performance or conflict feel awkward or confrontational? You’re not alone. Many leaders find these moments uncomfortable. 

By addressing conflict early and skillfully, you create a space where your team feels heard and valued — setting the foundation for stronger relationships and better results. 

This 60-minute course will help you identify different types of challenging workplace conversations, clarify what you want to achieve before you start, develop active listening and empathy skills and learn practical best practices to build trust and improve workplace culture.

**Challenging Conversations is 1 of 3 courses required to earn your Confident Leaders Badge.**

Challenging Conversations

Full Description \| We're excited to know you\! Complete your User Profile to get tailored training and events\.

Complete your User Profile

Short Description \| We're excited to know you\! Complete your User Profile to get tailored training and events\.

Complete your Work Profile

Leading others is a rewarding journey filled with unique challenges and opportunities. To earn the **Confident Leaders Badge,** complete three courses that focus on strengthening your leadership skills through practical tools and real-world examples.

**1\. Challenging Conversations**
**2\. Performance Management for New Leaders**
**3\. Conflict Resolution**

These courses are offered through Connect Hospitality Strategies. They include self-paced virtual videos, real-world examples and activities designed for leaders of all levels.

**What You’ll Take Away**

* Understand how to approach tough conversations with confidence
* Use empathy and listening to build stronger team relationships
* Learn how to coach instead of correct
* Give feedback that supports growth and motivation
* Understand the causes of conflict and respond with skill
* Stay calm and respectful when emotions run high
* Use easy tools to build a more positive and productive team culture




Confident Leaders Badge

Understand and resolve workplace conflict in a way that builds trust and strengthens teams. In this course, you'll explore strategies to stay calm under pressure, manage emotions, and turn conflict into an opportunity for connection and growth. Recognize the root causes of conflict, choose the right response for different situations, stay solution-focused, even when conversations get tough and foster a respectful, resilient team culture.

This course is provided by Connect Hospitality Strategies, and is **1 of 3** courses required to earn the **Confident Leaders Badge**. 

Conflict Resolution

Controlling Beverage Costs

Learn how to manage beverage inventory, control spillage, and price for profit. This short course includes practical tools to help you hit your target costs and improve your menu mix.

This by-request training goes into the intricate dynamics of lateral violence and lateral kindness, examining its roots in trauma and its manifestations, so that we can move forward in the right direction for our common humanity.

 
After a journey through Canada's history of colonization and oppression, followed by teachings of Indigenous ways of being, participants will develop actionable items to ensure they can provide trauma-informed and culturally safe services to and for Indigenous people.

 
Join us on this transformative journey, where Indigenous wisdom meets contemporary practice. Please arrive at the workshop on time and be fully present.

 
**What You’ll Take Away**

* Understanding the history and ongoing impacts of colonization
* Insight into trauma and how it affects behaviour and communication
* Recognizing and addressing lateral violence in the workplace
* Learning how to practice lateral kindness
* Practical tools for offering trauma-informed and culturally safe service
* Personal growth through Indigenous ways of knowing and being

**Session Details**

This is a facilitated, in-person workshop that includes storytelling, discussion, reflection, and coaching. It’s an interactive learning experience, not just a lecture. Depending on your group’s needs, the training can be delivered in a half-day format (4 hours), a full day, or up to 2 full days (16 hours). You’ll be guided by Indigenous educators who create a caring, open space where everyone can learn together.

 
**Eligibility**

Indigenous Tourism BC will cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Questions?**

We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Cultural Safety

DEI Expert

Want to be a DEI expert? 

The Digital Marketing Accelerator is your chance to work one-on-one with an expert coach who understands tourism. You’ll get personal support to grow your business online — starting with a digital check-up, a guided coaching call, and a custom action plan just for you.

Coaches will help you focus on what matters most, whether it’s improving your website, boosting your bookings, or getting more eyes on your content. This program is built to meet you where you are and help you move forward with confidence.

 
**What You’ll Take Away**

* A complete digital marketing check-up
* Clear, simple steps to grow your online presence
* Support for booking, advertising, email, and social media
* Expert tips to improve your website and search results
* Help managing reviews and building guest trust
* A personal coaching call with a tourism marketing pro
* A step-by-step action plan tailored to your goals

**Who Should Attend?**

This program is for Indigenous tourism businesses and professionals who want focused, expert help to take their digital marketing to the next level. It’s ideal if you’re ready to grow, but not sure where to start.

 
**Session Details**

This is a one-time coaching and planning program that includes, a digital marketing questionnaire, onboarding call to understand your goals, full digital assessment of your current online presence, 1-hour coaching call with a tourism marketing expert and personalized implementation plan for your next steps.

 
**Eligibility**

Indigenous Tourism BC will cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Prerequisites**

You should own or be part of a tourism business that’s ready to grow or improve its online presence. You don’t need marketing experience — just a desire to strengthen your digital footprint and a willingness to learn with expert support.

 
**Ready to Partake?**

Spots are limited. To apply, on this page click “[Apply](https://www.elearningu.com/accelerator)”, and enter Indigenous Tourism BC as your *Local Tourism Organization*.

 
**Questions?**

We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Digital Marketing Accelerator

Digital Marketing Expert

Leading others is a rewarding journey filled with unique challenges and opportunities. Offered through Connect Hospitality Strategies, this training helps leaders gain skills when it comes to addressing performance or conflict. This accessible, supportive, and self-paced virtual training series is designed for leaders of all levels.

 
**What You’ll Take Away**

* Understand what KPIs are and why they matter
* Explore the four types of KPIs every leader can influence
* Use KPIs to make decisions and improve results
* Use the time management matrix to prioritize tasks
* Organize and plan your responsibilities
* Build habits that increase productivity and reduce stress

**Who Should Attend?**

This training series is geared towards restaurant owners, food & beverage managers, and tourism professionals in the hospitality industry. Whether you're managing a kitchen, running a café, or overseeing a team, the skills in this program will help you make decisions with more confidence, clarity, and care.

 
**Session Details**

The courses are self-paced, easy to follow, and designed for leaders of all experience levels. You can take one or take them all. Each course includes practical tools like video lessons, worksheets, and real-world examples focused on two essential areas:
**1\. Key Performance Indicators \(KPIs\)**

Business success isn’t luck — it’s strategy. This course helps you define and track the numbers that matter most, giving you a clear picture of where you’re headed. When you know what to track you can lead with purpose to manage your resources more effectively.

In this 90-minute lesson you’ll learn to understand what KPIs are and why they matter, explore the four types of KPIs every leader can influence, and use KPIs to make decisions and improve results.

 
**2\. Time Management**

Feeling overwhelmed by everything on your plate? Take this 30-minute lesson to learn how to take control of your time, stay organized, and focus on what really matters. More than just tips and tricks, this course helps you shift from reacting to leading with intention.

You’ll learn to use the time management matrix to prioritize tasks, organize and plan your responsibilities, and build habits that increase productivity and reduce stress.
**Eligibility**

Indigenous Tourism BC will cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Questions?**

We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)
[Learn More About Connect Hospitality Strategies](https://courses.connecthospitality.ca/)

Challenges

All Itineraries