Indigenous BC

FOODSAFE Level 1 is a food handling, sanitation and work safety course designed for front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers.
Every food service operator, and at least one employee on every shift, must hold a FOODSAFE Level 1 certificate, or certificate from a course recognized as equivalent to FOODSAFE.
The course covers important food safety and worker safety information including foodborne illness, receiving and storing food, preparing food, serving food, cleaning and sanitizing.

## Requirements

* A reliable internet connection
* A desktop/laptop computer

## What's Included?

Upon starting, access is provided for **20 days** to:

* FOODSAFE Level 1 Online exam
* FOODSAFE Level 1 Online study material
* FOODSAFE Level 1 Participant Workbook (PDF)
* FOODSAFE Account Manager

FOODSAFE 1 + 2

A foundational certification for food service workers (cooks, servers, dishwashers, etc.). Covers foodborne illness, safe food handling, storage, sanitation, and more.

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Shop First Nations Digital Marketing & E-commerce Training

Leading others is a rewarding journey filled with unique challenges and opportunities. To earn the **Confident Leaders Badge,** complete three courses that focus on strengthening your leadership skills through practical tools and real-world examples.

**1\. Challenging Conversations**
**2\. Performance Management for New Leaders**
**3\. Conflict Resolution**

These courses are offered through Connect Hospitality Strategies. They include self-paced virtual videos, real-world examples and activities designed for leaders of all levels.

**What You’ll Take Away**

* Understand how to approach tough conversations with confidence
* Use empathy and listening to build stronger team relationships
* Learn how to coach instead of correct
* Give feedback that supports growth and motivation
* Understand the causes of conflict and respond with skill
* Stay calm and respectful when emotions run high
* Use easy tools to build a more positive and productive team culture




Confident Leaders Badge

Performance Management for New Leaders

Sharing feedback with your team can be tricky. This course guides you to give coaching feedback that feels supportive and encourages growth rather than defensiveness. This approach helps your team feel valued and motivated, while also boosting business success.

 
In this 90-minute course, you will learn to understand why coaching is an effective leadership approach, use the quick 2-minute coaching model for timely feedback, and apply a simple team scorecard to focus on key skills and save time.

Time Management

Feeling overwhelmed by everything on your plate? Take this 30-minute lesson to learn how to take control of your time, stay organized, and focus on what really matters. More than just tips and tricks, this course helps you shift from reacting to leading with intention.

 
You’ll learn to use the time management matrix to prioritize tasks, organize and plan your responsibilities, and build habits that increase productivity and reduce stress.

# Introduction to Tourism and Cultural Tourism in BC

Tourism plays a vital role in the growth of communities across British Columbia – and there’s a place for you in it.
This course offers an inspiring introduction to the tourism industry in BC, designed especially for Indigenous individuals interested in exploring career paths, business opportunities, or community involvement in tourism. You’ll gain practical knowledge of how the industry is organized and learn about the key sectors that make up this dynamic and growing field.'
This training is ideal for Indigenous individuals who are curious about careers, business opportunities, or community roles in tourism. It’s a great starting point for anyone interested in joining BC’s vibrant visitor economy.
**Topics covered:**

1. Organization of tourism in British Columbia
2. Understanding the business of the visitor industry
3. Transportation and infrastructure sector
4. Adventure and ecotourism
5. Cultural interpretation and Indigenous experiences
6. Food and beverage sector
7. Accommodation sector
8. Events and attractions sectors
9. Ethics of hospitality: hosts and guests
10. Where do I fit in? Resources and opportunities

**Session Details**
This is a 10-day micro-credential course offered through the University of Northern British Columbia. The course runs Monday to Friday, from October 20 to 31, 2025. Each day begins at 9:00 AM PST with three hours in a virtual classroom, followed by afternoon time for independent work on assignments.
Certification is based on attendance, participation, and the completion of all assignments. Attendance is mandatory. To earn the micro-credential, participants must actively contribute during class sessions and submit all Mission Possible assignments.
**Value: $1500.00**
Due to the high cost and time commitment of this program, ITBC is accepting applications of interest to review before approving the funds.
**Eligibility**
Indigenous Tourism BC may cover the full costs of this training for eligible participants.

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Prerequisites**
There are no formal prerequisites – just a willingness to learn and grow in the tourism industry. However, completion of Grade 10 is recommended to support success with reading, writing, and project-based assignments throughout the course.
**Questions?**
We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Introduction to Tourism and Cultural Tourism in BC

**BCHA Fast Track Series:** Facilitated by Jennifer Woppenkamp on behalf of the British Columbia Hotel Association.
Step confidently into leadership with this foundational series designed to build the core skills every hospitality leader needs. From communication to team motivation, learn how to lead with impact and drive team success in this six-part series. Ideal for supervisors, team leads, and emerging managers, as well as established leaders across all hospitality departments, looking for new tools in their leadership playbook.
This course can be taken before the Advanced Leadership for Hospitality Professionals – level 2 in April.
**Live workshops online, Tuesdays\* October 7th - November 13th, 2025 at 11:00 AM to 12:00 PM PST.**
Oct 7 – Becoming Assertive

Oct 14 – Mastering Your Time
Oct 21 – Team Meetings & The Magic of 1:1s
Oct 28 – Handling Complaints Like a Pro
Nov 4 – Switching on Your Emotional Intelligence
Nov 13 – Keeping Yourself Motivated *– \*please note this session is on a Thursday due to stat holiday.*

**Eligibility**
Indigenous Tourism BC may cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of

**Questions?** training@indigenousbc.com

> *“Entertaining, engaging, content was highly relevant for newcomers and veterans alike”*

Leadership for Hospitality Professionals

Hazardous products can cause serious injury or illness if not handled properly – even in tourism and hospitality settings. From cleaning supplies in hotels and lodges to pool chemicals at resorts, fuel for tour boats, or maintenance products in cultural centres, hazardous materials are more common than you might think. The Workplace Hazardous Materials Information System (WHMIS) is Canada’s national standard for sharing information about these risks. This essential training gives tourism professionals the knowledge to stay safe, protect guests, and meet legal workplace safety requirements.
**What You’ll Take Away**

* A clear understanding of WHMIS and why it matters
* The ability to recognize hazardous materials and their associated risks
* Knowledge of key responsibilities for workers and employers
* How to read and interpret WHMIS labels and pictograms
* How to use Safety Data Sheets (SDSs) to stay informed and safe
* Valid WHMIS certification for 3 years

**Who Should Attend?**
This course is for anyone working in tourism or hospitality who may be exposed to hazardous materials on the job. It's especially valuable for those in maintenance, housekeeping, food services, and operations.
**Session Details**
This is an online, self-paced course you can take on your own schedule. It takes about 1.5 hours to complete, and you can work through it in a way that fits your life and commitments.
**Eligibility**
Indigenous Tourism BC may cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Prerequisites**
There are no prerequisites – just a willingness to learn and stay safe at work. No prior experience with hazardous materials is required.
**Questions?**
We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

WHMIS

In the tourism industry, every interaction is an opportunity to connect across cultures. This course is designed to help you better understand cultural diversity and strengthen your intercultural communication skills. You'll learn how to recognize and respect cultural differences, avoid misunderstandings, and build more inclusive, welcoming environments for both visitors and coworkers. Through practical tools like the B.E.S.T. approach, you’ll develop the confidence to handle cultural challenges in the workplace and contribute to a tourism experience that reflects care, respect, and professionalism.
**What You’ll Take Away**

* Build foundational knowledge in intercultural competency
* Develop a common vocabulary at your workplace
* Strengthen your self-awareness and adaptability when working across cultures
* Learn the 'B.E.S.T. approach' when faced with tricky situations

**Who Should Attend?**
This course is ideal for those involved in Equity, Diversity, and Inclusion (EDI) initiatives within tourism and hospitality. Whether you're just beginning or expanding your existing knowledge, this training offers practical, supportive learning to help you create more inclusive and welcoming experiences.
**Session Details**
This is an online, self-paced course you can take on your own schedule. It takes about 1.5 hours to complete, and you can work through it in a way that fits your life and commitments.
**Eligibility**
Indigenous Tourism BC may cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Prerequisites**
There are no prerequisites – just a willingness to learn and grow in the EDI space. If you already know a bit about EDI, that will help you move even faster, but it’s not required.
**Questions?**
We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Navigating Cultural Diversity in the Workplace

Joint health & safety committees (JHSC) bring workers and employers together to create safer workplaces. This training equips new committee members and worker health & safety representatives with the skills and knowledge needed to fulfill their responsibilities. By completing this course, you’ll meet the minimum 8-hour training requirement set out in the Occupational Health and Safety Regulation (Section 3.27).
**What You’ll Take Away**

* Understand the roles, duties, and functions of JHSC members.
    * Learn how to conduct regular workplace safety inspections
    * Know how to participate in incident investigations
    * Understand your responsibilities in cases of unsafe work refusals
    * Gain tools to evaluate the effectiveness of your committee

**Who Should Attend?**
Focused on tourism, this course is primarily designed for new joint health & safety committee members, both employer and worker representatives. Existing committee members or worker health & safety representatives who are looking for a refresher on their responsibilities and duties may also benefit from taking this course.
**Session Details**
This is an online, self-paced course you can take on your own schedule. It takes about 8 hours to complete, and you can work through it in a way that fits your life and commitments.
**Eligibility**
Indigenous Tourism BC will cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Prerequisites**
There are no prerequisites – just a willingness to learn and grow in the health & safety space. If you already know a bit about health & safety or are part of a committee, that will help you move even faster, but it’s not required.
**Questions?**
We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Joint Health & Safety Committee Training

The Digital Marketing Accelerator is your chance to work one-on-one with an expert coach who understands tourism. You’ll get personal support to grow your business online — starting with a digital check-up, a guided coaching call, and a custom action plan just for you.

Coaches will help you focus on what matters most, whether it’s improving your website, boosting your bookings, or getting more eyes on your content. This program is built to meet you where you are and help you move forward with confidence.

 
**What You’ll Take Away**

* A complete digital marketing check-up
* Clear, simple steps to grow your online presence
* Support for booking, advertising, email, and social media
* Expert tips to improve your website and search results
* Help managing reviews and building guest trust
* A personal coaching call with a tourism marketing pro
* A step-by-step action plan tailored to your goals

**Who Should Attend?**

This program is for Indigenous tourism businesses and professionals who want focused, expert help to take their digital marketing to the next level. It’s ideal if you’re ready to grow, but not sure where to start.

 
**Session Details**

This is a one-time coaching and planning program that includes, a digital marketing questionnaire, onboarding call to understand your goals, full digital assessment of your current online presence, 1-hour coaching call with a tourism marketing expert and personalized implementation plan for your next steps.

 
**Eligibility**

Indigenous Tourism BC will cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Prerequisites**

You should own or be part of a tourism business that’s ready to grow or improve its online presence. You don’t need marketing experience — just a desire to strengthen your digital footprint and a willingness to learn with expert support.

 
**Ready to Partake?**

Spots are limited. To apply, on this page click “[Apply](https://www.elearningu.com/accelerator)”, and enter Indigenous Tourism BC as your *Local Tourism Organization*.

 
**Questions?**

We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Challenges

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