Indigenous BC

FOODSAFE Level 1 is a food handling, sanitation and work safety course designed for front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers.
Every food service operator, and at least one employee on every shift, must hold a FOODSAFE Level 1 certificate, or certificate from a course recognized as equivalent to FOODSAFE.
The course covers important food safety and worker safety information including foodborne illness, receiving and storing food, preparing food, serving food, cleaning and sanitizing.

## Requirements

* A reliable internet connection
* A desktop/laptop computer

## What's Included?

Upon starting, access is provided for **20 days** to:

* FOODSAFE Level 1 Online exam
* FOODSAFE Level 1 Online study material
* FOODSAFE Level 1 Participant Workbook (PDF)
* FOODSAFE Account Manager

FOODSAFE 1 + 2

A foundational certification for food service workers (cooks, servers, dishwashers, etc.). Covers foodborne illness, safe food handling, storage, sanitation, and more.

Complete your Work Profile

Invite Your Peers

Leading others is a rewarding journey filled with unique challenges and opportunities. To earn the **Confident Leaders Badge,** complete three courses that focus on strengthening your leadership skills through practical tools and real-world examples.

**1\. Challenging Conversations**
**2\. Performance Management for New Leaders**
**3\. Conflict Resolution**

These courses are offered through Connect Hospitality Strategies. They include self-paced virtual videos, real-world examples and activities designed for leaders of all levels.

**What You’ll Take Away**

* Understand how to approach tough conversations with confidence
* Use empathy and listening to build stronger team relationships
* Learn how to coach instead of correct
* Give feedback that supports growth and motivation
* Understand the causes of conflict and respond with skill
* Stay calm and respectful when emotions run high
* Use easy tools to build a more positive and productive team culture




Confident Leaders Badge

Performance Management for New Leaders

Sharing feedback with your team can be tricky. This course guides you to give coaching feedback that feels supportive and encourages growth rather than defensiveness. This approach helps your team feel valued and motivated, while also boosting business success.

 
In this 90-minute course, you will learn to understand why coaching is an effective leadership approach, use the quick 2-minute coaching model for timely feedback, and apply a simple team scorecard to focus on key skills and save time.

Understand and resolve workplace conflict in a way that builds trust and strengthens teams. In this course, you'll explore strategies to stay calm under pressure, manage emotions, and turn conflict into an opportunity for connection and growth. Recognize the root causes of conflict, choose the right response for different situations, stay solution-focused, even when conversations get tough and foster a respectful, resilient team culture.

This course is provided by Connect Hospitality Strategies, and is **1 of 3** courses required to earn the **Confident Leaders Badge**. 

Conflict Resolution

Time Management

Feeling overwhelmed by everything on your plate? Take this 30-minute lesson to learn how to take control of your time, stay organized, and focus on what really matters. More than just tips and tricks, this course helps you shift from reacting to leading with intention.

 
You’ll learn to use the time management matrix to prioritize tasks, organize and plan your responsibilities, and build habits that increase productivity and reduce stress.

Leading others is a rewarding journey filled with unique challenges and opportunities. Offered through Connect Hospitality Strategies, this training helps leaders gain skills when it comes to addressing performance or conflict. This accessible, supportive, and self-paced virtual training series is designed for leaders of all levels.

 
**What You’ll Take Away**

* Understand what KPIs are and why they matter
* Explore the four types of KPIs every leader can influence
* Use KPIs to make decisions and improve results
* Use the time management matrix to prioritize tasks
* Organize and plan your responsibilities
* Build habits that increase productivity and reduce stress

**Who Should Attend?**

This training series is geared towards restaurant owners, food & beverage managers, and tourism professionals in the hospitality industry. Whether you're managing a kitchen, running a café, or overseeing a team, the skills in this program will help you make decisions with more confidence, clarity, and care.

 
**Session Details**

The courses are self-paced, easy to follow, and designed for leaders of all experience levels. You can take one or take them all. Each course includes practical tools like video lessons, worksheets, and real-world examples focused on two essential areas:
**1\. Key Performance Indicators $KPIs$**

Business success isn’t luck — it’s strategy. This course helps you define and track the numbers that matter most, giving you a clear picture of where you’re headed. When you know what to track you can lead with purpose to manage your resources more effectively.

In this 90-minute lesson you’ll learn to understand what KPIs are and why they matter, explore the four types of KPIs every leader can influence, and use KPIs to make decisions and improve results.

 
**2\. Time Management**

Feeling overwhelmed by everything on your plate? Take this 30-minute lesson to learn how to take control of your time, stay organized, and focus on what really matters. More than just tips and tricks, this course helps you shift from reacting to leading with intention.

You’ll learn to use the time management matrix to prioritize tasks, organize and plan your responsibilities, and build habits that increase productivity and reduce stress.
**Eligibility**

Indigenous Tourism BC will cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Questions?**

We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)
[Learn More About Connect Hospitality Strategies](https://courses.connecthospitality.ca/)

Everyday Business Skills Badge

This by-request training goes into the intricate dynamics of lateral violence and lateral kindness, examining its roots in trauma and its manifestations, so that we can move forward in the right direction for our common humanity.

 
After a journey through Canada's history of colonization and oppression, followed by teachings of Indigenous ways of being, participants will develop actionable items to ensure they can provide trauma-informed and culturally safe services to and for Indigenous people.

 
Join us on this transformative journey, where Indigenous wisdom meets contemporary practice. Please arrive at the workshop on time and be fully present.

 
**What You’ll Take Away**

* Understanding the history and ongoing impacts of colonization
* Insight into trauma and how it affects behaviour and communication
* Recognizing and addressing lateral violence in the workplace
* Learning how to practice lateral kindness
* Practical tools for offering trauma-informed and culturally safe service
* Personal growth through Indigenous ways of knowing and being

**Session Details**

This is a facilitated, in-person workshop that includes storytelling, discussion, reflection, and coaching. It’s an interactive learning experience, not just a lecture. Depending on your group’s needs, the training can be delivered in a half-day format (4 hours), a full day, or up to 2 full days (16 hours). You’ll be guided by Indigenous educators who create a caring, open space where everyone can learn together.

 
**Eligibility**

Indigenous Tourism BC will cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Questions?**

We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Cultural Safety

F&B Accelerator Badge

# Introduction to Tourism and Cultural Tourism in BC

Tourism plays a vital role in the growth of communities across British Columbia – and there’s a place for you in it.
This course offers an inspiring introduction to the tourism industry in BC, designed especially for Indigenous individuals interested in exploring career paths, business opportunities, or community involvement in tourism. You’ll gain practical knowledge of how the industry is organized and learn about the key sectors that make up this dynamic and growing field.'
This training is ideal for Indigenous individuals who are curious about careers, business opportunities, or community roles in tourism. It’s a great starting point for anyone interested in joining BC’s vibrant visitor economy.
**Topics covered:**

1. Organization of tourism in British Columbia
2. Understanding the business of the visitor industry
3. Transportation and infrastructure sector
4. Adventure and ecotourism
5. Cultural interpretation and Indigenous experiences
6. Food and beverage sector
7. Accommodation sector
8. Events and attractions sectors
9. Ethics of hospitality: hosts and guests
10. Where do I fit in? Resources and opportunities

**Session Details**
This is a 10-day micro-credential course offered through the University of Northern British Columbia. The course runs Monday to Friday, from October 20 to 31, 2025. Each day begins at 9:00 AM PST with three hours in a virtual classroom, followed by afternoon time for independent work on assignments.
Certification is based on attendance, participation, and the completion of all assignments. Attendance is mandatory. To earn the micro-credential, participants must actively contribute during class sessions and submit all Mission Possible assignments.
**Value: $1500.00**
Due to the high cost and time commitment of this program, ITBC is accepting applications of interest to review before approving the funds.
**Eligibility**
Indigenous Tourism BC may cover the full costs of this training for eligible participants.

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
* First Nations Communities in BC

**Prerequisites**
There are no formal prerequisites – just a willingness to learn and grow in the tourism industry. However, completion of Grade 10 is recommended to support success with reading, writing, and project-based assignments throughout the course.
**Questions?**
We would love to hear from you! Email [training@indigenousbc.com](mailto:training@indigenousbc.com)

Introduction to Tourism and Cultural Tourism in BC

**BCHA Fast Track Series:** Facilitated by Jennifer Woppenkamp on behalf of the British Columbia Hotel Association.
Step confidently into leadership with this foundational series designed to build the core skills every hospitality leader needs. From communication to team motivation, learn how to lead with impact and drive team success in this six-part series. Ideal for supervisors, team leads, and emerging managers, as well as established leaders across all hospitality departments, looking for new tools in their leadership playbook.
This course can be taken before the Advanced Leadership for Hospitality Professionals – level 2 in April.
**Live workshops online, Tuesdays\* October 7th - November 13th, 2025 at 11:00 AM to 12:00 PM PST.**
Oct 7 – Becoming Assertive

Oct 14 – Mastering Your Time
Oct 21 – Team Meetings & The Magic of 1:1s
Oct 28 – Handling Complaints Like a Pro
Nov 4 – Switching on Your Emotional Intelligence
Nov 13 – Keeping Yourself Motivated *– \*please note this session is on a Thursday due to stat holiday.*

**Eligibility**
Indigenous Tourism BC may cover the full costs of this training for eligible participants:

* Indigenous peoples (First Nations, Inuit, Metis) residing in BC
* Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
* First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of

**Questions?** training@indigenousbc.com

> *“Entertaining, engaging, content was highly relevant for newcomers and veterans alike”*

Challenges

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