Navigating Cultural Diversity in the Workplace

In the tourism industry, every interaction is an opportunity to connect across cultures. This course is designed to help you better understand cultural diversity and strengthen your intercultural communication skills. You'll learn how to recognize and respect cultural differences, avoid misunderstandings, and build more inclusive, welcoming environments for both visitors and coworkers. Through practical tools like the B.E.S.T. approach, you’ll develop the confidence to handle cultural challenges in the workplace and contribute to a tourism experience that reflects care, respect, and professionalism. What You’ll Take Away

• Build foundational knowledge in intercultural competency
• Develop a common vocabulary at your workplace
• Strengthen your self-awareness and adaptability when working across cultures
• Learn the 'B.E.S.T. approach' when faced with tricky situations

Who Should Attend? This course is ideal for those involved in Equity, Diversity, and Inclusion (EDI) initiatives within tourism and hospitality. Whether you're just beginning or expanding your existing knowledge, this training offers practical, supportive learning to help you create more inclusive and welcoming experiences. Session Details This is an online, self-paced course you can take on your own schedule. It takes about 1.5 hours to complete, and you can work through it in a way that fits your life and commitments. Eligibility Indigenous Tourism BC may cover the full costs of this training for eligible participants:

• Indigenous peoples (First Nations, Inuit, Metis) residing in BC
• Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
• First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
• First Nations Communities in BC

Prerequisites There are no prerequisites – just a willingness to learn and grow in the EDI space. If you already know a bit about EDI, that will help you move even faster, but it’s not required. Questions? We would love to hear from you! Email [email protected]