Challenging Conversations

Do conversations about performance or conflict feel awkward or confrontational? You’re not alone. Many leaders find these moments uncomfortable.

By addressing conflict early and skillfully, you create a space where your team feels heard and valued — setting the foundation for stronger relationships and better results.

This 60-minute course will help you identify different types of challenging workplace conversations, clarify what you want to achieve before you start, develop active listening and empathy skills and learn practical best practices to build trust and improve workplace culture.

Challenging Conversations is 1 of 3 courses required to earn your Confident Leaders Badge.